Frequently Asked Questions

We’ve put together some of the most common questions to help you shop with confidence.

1. How long does it take to process my order?

All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive an email confirmation once your order has been shipped.

2. How long does shipping take?

We offer Free Standard Shipping across the UK.

  • Standard Shipping: 5–7 business days

  • Express Shipping: 2–3 business days (available at checkout for £9.99)

3. Do you ship internationally?

No, we currently do not offer international shipping. We only ship within the United Kingdom.

4. How can I track my order?

Once your order has been dispatched, you’ll receive an email with a tracking number and link. You can also visit our Order Tracking Page and enter your details.

5. What is your return and refund policy?

We offer a 14-day return policy. Items must be unused, in their original condition, and with tags attached. Once approved, your refund will be processed to your original payment method within 3-5 business days.

6. What payment methods do you accept?

We accept:

  • Visa, MasterCard, American Express

  • PayPal

  • Apple Pay / Google Pay (where available)

All payments are processed securely.

7. Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing your order. Once the order has been processed or shipped, we cannot make any changes.

8. My order hasn’t arrived. What should I do?

If your order hasn’t arrived within the expected timeframe, please:

  1. Check your tracking link for updates.

  2. Verify the shipping address on your order confirmation.

  3. Contact our support team if you still need help.

9. How do I contact customer support?

Our support team is here to help:
📧 Email: support@gooseberrylifestyle.shop
📞 Phone: +44 7360 542219
🕒 Hours: 9:30 AM – 9:30 PM (UK Time)